Q: Do you accept a customer's own material? Is there an upcharge?
A: We specialize in accepting a customer's own material (COM). Please send all materials to our Santa Ana warehouse address, sidemarked with your customer's name and purchase order number. Please insure and properly package all materials as we are not responsible for any damages or losses. Customer's can send in their own material, finish, and trim without an upcharge.
Q: What types of material so you accept?
A: We accept all types of fabrics from silks, cottons to linens. Please be aware that embroderied fabrics will not show well against light so we encourage that fabrics a light tested. We do not provide blackout lining.
Q: Can you accept custom finishes?
A: Although we provide high quality images of our products, we highly recommend our retailers to purchase a set of wood chips for $30.00. If a customers prefers to use either a Benjamin Moore or Sherwin Williams, there is a $20 per color.
Q: Are the wall sconces hardwire ready?
A: Our wall sconces are prewired with a dropdown cordswitch and a certified electrician is recommended to hardwire our sconces.
Q: Do you make chandelier cord covers?
A: Yes, we do make cord covers for a nominal fee. Please indicate at time of ordering and the length of your chain.
Q: Do you have a dropship program?
A: We do offer a dropship program for orders not shipped directly to your place of business, warehouse or commercial job site. A $5 drop shipment charge will be added to the total order. Please fax over a packing slip along with your purchase order at the time of ordering.
Q: What is your product leadtime?
A: Most of our products are in stock and ready to finish. The normal lead time is 4 weeks and 2 weeks additional following tradeshows. Custom lampshades take 2-3 weeks and also depends upon receipt of customer's own material.
Q: Is there a charge for rush orders?
A: There is a 10% upcharge for all custom rush orders that ship within 1-2 weeks of request.
Q: Can we order fabric samples or finish samples?
A: We can send out cut sample request for $5 (up to five samples) and $10 for sample finishes (up to 5 colors). You may also order a set of color samples for $30.00.
Q: What is your opening order?
A: Our minimum opening order for stores is $300, $500 for designers, and $1000 for web retailers.
Q: What is the recommend wattage for your lighting?
A: We recommended wattage 60 watts for our portable lamps, 25-40 watts per chandelier arm, and 40 watts for our wall sconces.
Q: Can you provide a shade attachment clip for our lampshades?
A: Yes, we offer a shade attachment clip for our lampshades for a nominal fee. Please request the attachment at the time of ordering.
Q: Are you finishes crackled or antique finished?
A: Our Bella collection products are not crackled but antique finished. The chandeliers, wall sconces, table lamps, floor lamps, and end tables are all slightly crackled and finished with a waterbased paint finish.
